You will normally find the user manual and datasheet directly on the product page. If, for any reason, the documents are not available, please contact us via chat (during opening hours), by email at support@True-precision.co.uk, or by phone at

01253 928009. We will ensure you receive the required documentation without delay.

Yes, we will always make every effort to resolve the issue in the best possible way. Furthermore, we have access to qualified technicians through our sister company, True-Precision Service, ensuring professional support when needed.

If you have purchased a retail scale, this type of scale requires significantly more setup than other scales, including configuring products, currency, label printing, etc. If you need assistance with the setup, please contact us. We will then do our best to assist you or connect you with the manufacturer, where you have the option to purchase direct setup support.

Please note that all setup instructions are always provided in the user manual.

It depends on which scale you have purchased or are planning to choose. Many of our scales offer different types of data output options. The vast majority of our scales come standard with RS232, but it is also possible to purchase scales with Bluetooth, Ethernet, WiFi, I/O, or USB connectivity.

We recommend contacting our customer service via chat (during opening hours), at Support@true-precision.co.uk, or by calling 

01253 928009 if you need assistance choosing the right product to meet your connectivity requirements.

Please note: We cannot provide support for the technical setup between the scale/instrument and your internal system.

When a scale no longer shows the correct weight, there can be several causes and solutions. Here are some suggestions:

Calibration: All scales require calibration to ensure accuracy. Follow the manufacturer’s instructions to calibrate the scale correctly. In most cases, incorrect weighing is caused by the need for calibration.

Check the surface: The scale must be placed on a stable and level surface for accurate measurement. Many scales come with adjustable feet and built-in spirit levels. Table or surface vibrations can affect results.

Inspect for damage: If the scale has been dropped or subjected to overload, this can affect the load cell.

Temperature effects: Extreme temperatures can impact the scale’s accuracy. Place the scale in a room with stable, normal temperature and avoid positioning it near radiators or in direct sunlight. The scale should also be protected from drafts caused by open windows or doors.

Electromagnetic fields / static charges: These can affect weighing results. Try placing the scale in a location where it is not influenced by static electricity.

If you have checked all of the above and the scale still does not show correct measurements, please contact us via chat (during opening hours), at support@true-precision.co.uk, or by calling01253 928009.

All software for Ohaus products can be found here: https://europe.ohaus.com/en-eu/support/software-and-drivers

You should only use the original power supply units. Using an incorrect adapter that is not designed for the scale can damage it. Contact us if you need to order a new adapter—we will be happy to assist you.

It is not allowed to use our standard scales in explosive environments. It must be one of our safety-certified ATEX scales. You can find our ATEX scales here.

Typically, the battery will last for 50 hours after a full 12-hour charge. However, this 50-hour usage time will decrease over time, as batteries do not last forever.

Not everyone is aware of this and charges the battery every day, even after only a few hours of use. This quickly shortens the battery’s lifespan, as it should be charged from almost empty to full, rather than constantly from 80% to 100%. This rule applies not only to scales but is a general guideline for all batteries, such as your mobile phone.

You can always see the delivery time for the product directly on the product page, where it is indicated. Since we ship all orders directly from our suppliers, orders containing products from different suppliers will be sent separately.

Yes, we always send a Track & Trace for all orders once they have been shipped. You will receive this at the email address provided when placing the order.

If your order contains products from multiple suppliers that are shipped from different locations, we will send multiple emails with Track & Trace details so you can track each shipment.

If your package is visibly damaged upon arrival, we recommend refusing the delivery entirely. Afterwards, please contact us as soon as possible at support@true-precision.co.uk or by phone at 01253 928009, so we can assist you in receiving a replacement product.

We offer free delivery on all orders, regardless of order size.

However, for some products, you can choose delivery to a private address for a fee of 5 GBP. The option for private delivery depends on the warehouse from which the item is shipped. You can see the available delivery options for your product at checkout.

If the item gets lost during shipping, you should contact us as soon as possible at support@true-precision.co.uk or by phone at 

01253 928009 if your order does not arrive on time.

We only deliver to parcel shops for selected products that we have in stock ourselves and that are not shipped directly from the manufacturer.

Yes, all orders shipped from our suppliers will be delivered to the address provided as the delivery address during purchase.

Please note, however, that private customers may be charged a small fee of 4 gbp for delivery to a private address if the item is shipped from our own warehouse.

If you notice after delivery that your order does not include all items, you should immediately contact our customer service at phone 01253 928009 or by email at support@true-precision.co.uk, so we can investigate the matter and resolve it as quickly as possible.

If you want to make changes to your order after placing it, you should contact us as soon as possible by phone at 01253 928009 or by email at support@true-precision.co.uk with your requests. Since we aim to offer fast delivery, it is not always possible to change or cancel an order.

Contact customer service at support@true-precision.co.uk – we will assist you promptly.

Payment options depend on whether you are purchasing as a business or as a private customer.

If you are a business, we offer:

• Payment by card
• Klarna Payment
• Invoice (fee of £2.3)

If you are a private customer, we offer:

• Payment by card
• Klarna Payment
• Bank transfer

Midt Factoring AS is our factoring partner, to whom we (True-Precision.co.uk) transfer our invoices. Payment must be made to Midt Factoring with reference to your customer and invoice number.

Midt Factoring also handles our dunning process in case of overdue payment for any invoices on orders paid by invoice.

If you have any questions regarding Midt Factoring, you are welcome to contact our support at Support@true-precision.co.uk phone 01253 928009.

Yes, both private individuals and businesses can easily shop on our webshop.

If you want to file a warranty claim, you should use our RMA portal, which you can find here.

This ensures the fastest and smoothest process, so we can handle your complaint as quickly as possible.

Contact customer service if you wish to file a warranty claim on a product. You have a 2-year warranty on all products except batteries. Since batteries have a naturally limited lifespan, the warranty period for them is limited to 6 months from the date of purchase

Our right of return depends on whether you are shopping as a private customer or as a business. You can read all about our return policy in our terms and conditions, which can be found here: https://www.true-precision.co.uk/terms-and-conditions

The item may be tested but not used to such an extent that it can no longer be resold. If the item cannot be resold at the same price, the buyer must cover the depreciation in the form of a reduced refund of the purchase amount. The size of the amount depends on several different factors, such as the condition of the product, packaging, and wrapping upon receipt at True-Precision's warehouse. You can read all about this here: https://www.true-precision.co.uk/delivery-and-returns