Cookie Policy

What is a cookie?

A cookie is a small data file stored on your computer by website owners to recognise your device and track activity while you visit the website. Cookies are not programs and do not contain viruses. Often, cookies are necessary to ensure the website functions optimally.

Why does True-Precision use cookies?

Cookies help us understand your activity on our website, enabling us to optimise and tailor the site to your needs. For example, cookies remember items in your shopping cart, whether you have visited before, or whether you are logged in.

Refusing cookies

You can refuse cookies by changing your browser settings. Please note that some services and functions may not work if you do so, as the website relies on cookies to remember your preferences.

How to delete cookies

You can delete previously accepted cookies. The procedure depends on your browser:

• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Opera
• Safari
• Flash cookies
• iPhone, iPad, Apple devices
• Android phones
• Windows phones

Privacy Policy

1. General

1.1 This policy describes True-Precisions (“True-Precision”, “we”, “our”) handling of personal data and how we collect and process information about you.

1.2 Personal data provided to us, or collected via www.True-Precision.co.uk, are covered by this Privacy Policy.

1.3 True-Precision is the data controller for your personal data. Contact details are provided in section 7.

2. Collection of Personal Information

What data we collect and why

• Automatically collected data: IP address, browser type, search terms, device type. Used to improve the website and personalise marketing.
• Order data: Name, address, email, phone number, products purchased/returned. Used to fulfil orders and for accounting compliance.
• Customer club data: Explicit consent required. Includes name, address, email, phone number, purchase history. Used for direct marketing and club management.

Legal basis for collection

• Automatic data is necessary for site functionality and optimisation.
• Order data is necessary to fulfil contracts.
• Customer club data is collected based on explicit consent.

3. Use of Data Processors

True-Precision uses external companies for website operations and marketing. These processors follow our instructions and confidentiality rules.

Google Analytics is a processor based in the USA, certified under the EU–U.S. Privacy Shield: Privacy Shield certification

4. Your Rights

• Access: Request information on data we hold and its sources.
• Correction: Right to correct inaccurate data.
• Deletion: Right to delete data where possible, e.g., if consent is withdrawn.
• Restriction: Right to limit data processing.
• Data portability: Right to receive data in a structured, machine-readable format.
• Objection: Right to object to processing for website improvement or direct marketing.
• Withdraw consent: You can withdraw consent at any time (e.g., IP tracking or customer club).
• Complaints: Right to lodge a complaint with the UK Information Commissioner’s Office.

Contact: Support@True-Precision.co.uk

5. Data Retention

• Data retained as long as necessary for operations or legal obligations (accounting 5 years; consumer claims 2 years).
• Customer club data deleted after 3 years of inactivity or if membership is canceled.

6. Security

• Technical and organisational measures protect your data from unauthorised access, loss, or misuse.
• Only employees with a legitimate need have access.

7. Contact Information

Support@True-Precision(Value Group ApS)
Adamson House, Wilmslow Road Towers Business Park, M20 2YY, Manchester
Tel: 01253 928009
Email: Support@True-Precision.co.uk

8. Changes to Policy

• Policy may be updated at any time. Updates communicated via website or email to club members.
• Continued use of the website constitutes acceptance of the updated policy.

9. Version

Effective date: 1 January 2026
Version 1